Forms

CUSTOMER SATISFACTION FORM PORT AND HARBOUR AUTHORITIES

Company Name :

Contact Person :

Email :

FORM: AMQF 09/03
ISSUE NO. : 1
REV. NO. : 0
EFFECTIVE: 05/01/2009

Dear Sir,
We at AMNAS would like to take this opportunity to thank you for your continued use of our Aids to Navigation service. AMNAS is striving constantly to look for ways to improve our standards. We wish to receive helpful suggestions and feed-back from our customers on aspects that are vital to our business. We would appreciate a few minutes of your valuable time to complete this short questionnaire.

No.	Key Parameters	Satisfaction Rating
		Good (4)	Satisfactory (3)	Fair (2)	Poor (1)
1	Understanding your needs & requirements
2	Production of Aids to Navigation specifications and advice
3	Quality of Aids to Navigation service provision (fulfilling IALA standards)
4	Timely reactions to Aids to Navigation failures or emergencies
5	Over-all quality of our services
6	Quality/ helpfulness of our Technical team

Scope for Improvment

We thank you for the time taken to complete this feed-back form. It should enable us to improve our performance and strive continually for excellence. We look forward to providing you with a better service in the future.

Sincerely,

(Management Representative)

(Customer Signature & Seal)

Useful Links

Royal Decree No. 81 / 2003

Approving the Aids to Navigation franchise agreement between the Omani Government and Arabian Maritime & Navigation Aids Services LLC (AMNAS).

AtoN Failure Report

Toll Free No

80070070

Muscat Office

Al Ma’abela Industrial area
Block number 377
Street number 7767
Building Number 11525
P.O Box : 369 P.C : 122 Ma’abela
Sultanate of Oman.
Tel: +968 24462000, Fax: +968 24462010
E-mail: info@amnas-oman.com